This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use Our Services, and informs You about Your privacy rights and how applicable laws protect You.
We use Your Personal Data to provide, maintain, and improve Our Services. We collect, use, and disclose Your information strictly as outlined in this Privacy Policy and only where We have a valid legal basis to do so, including Your consent where required.
Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access Our Services or specific features of Our Services.
- Affiliatemeans an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other voting securities entitled to vote for election of directors or managing authority.
- Application refers to Mik Mik, Mik Mik Partners, and Mik Mik Drivers(collectively referred to as "the Applications" or "Our Applications"), the software applications provided by the Company.
- Company(referred to as either "the Company", "We", "Us", or "Our" in this Privacy Policy) refers to Mik Mik.
- Country/State refers to: Iraq.
- Device means any device capable of accessing the Service, such as a smartphone, tablet, or computer.
- Personal Data(or "Personal Information") is any information that relates to an identified or identifiable individual.
- Service refers to the Applications (Mik Mik, Mik Mik Partners, and Mik Mik Drivers).
- Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate, provide, or perform functions related to the Service or to assist Us in analyzing how Our Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit or device diagnostics).
- User means any individual who accesses or uses the Service.
- You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Information
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- First name and last name
- Phone number
- Delivery address and contact preferences
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service through a mobile device, We may collect certain information automatically, including the type of mobile device You use, Your mobile device's unique ID, Your mobile IP address, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and diagnostic data.
Information Collected While Using the Applications
To provide key features of Our Applications (such as order delivery, merchant discovery, and driver navigation), We may collect, with Your prior explicit permission:
- Information regarding Your location
We use location information to provide and optimize Our Services. This information may be uploaded to the Company's servers and/or a Service Provider's server, or stored directly on Your device.
You can enable or disable location access at any time through Your device settings.
Tracking Technologies and Cookies
We use tracking technologies (such as cookies, local storage, and session tokens) to monitor activity within Our Applications, maintain authentication sessions, and continuously improve Our Services.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain Our Service: Including monitoring usage trends, ensuring system stability, and processing transactions.
- To manage Your Account: Managing Your registration as a registered user and enabling access to Application functionalities.
- For contract performance: Fulfilling purchase orders, delivery contracts, and merchant or driver agreements made through the Service.
- To contact You: Contacting You by email, phone call, SMS, or push notifications regarding order updates, operational announcements, security notices, or system updates.
- To provide news and updates: Delivering special offers, announcements, and information about related services We offer, where permitted by law or with Your consent. You may opt out of marketing communications at any time.
- To manage Your requests: Attending to and managing customer support inquiries, partner requests, or driver assistance.
- For business transfers: Evaluating or conducting mergers, restructurings, asset sales, or transfers of company assets where personal data is involved.
- For analytics and improvements: Conducting data analysis, identifying usage trends, evaluating campaign performance, and enhancing Application usability.
We may share Your Personal Data in the following circumstances:
- With Service Providers: Sharing data with trusted service providers to monitor and analyze service usage, host infrastructure, or process communications.
- For business transfers: Transferring information during negotiations or completion of any merger, financing, or sale of Company assets.
- With Affiliates: Sharing data with affiliates who are bound to honor this Privacy Policy.
- With other users: When interacting in public or shared areas of the Service, shared information may be visible to other relevant participants (e.g., driver partners receiving order delivery details).
- With Your explicit consent: Disclosing personal information for any other specified purpose with Your consent.
Retention of Your Personal Data
The Company retains Your Personal Data only for as long as is necessary to fulfill the purposes set forth in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce Our legal agreements.
Where feasible, We apply shorter retention timelines and anonymize data when active processing is no longer required. Retention limits applied include:
Account Information
- User Accounts: Retained for the duration of Your account relationship plus up to 24 months post-closure to handle post-termination inquiries or legal requirements.
Usage Data
- Application Usage Statistics: Retained for up to 24 months for product improvement and feature adoption analysis.
- Server Logs: IP addresses and system diagnostic logs are retained for up to 24 months for security monitoring and troubleshooting.
Upon expiration of applicable retention periods, Personal Data is securely deleted, purged from active systems, or converted into anonymous statistical data.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in data processing locations operated by Our trusted partners. Information may be stored on servers located outside Your state, province, or country where data protection laws may differ.
We take all steps reasonably necessary to ensure Your data is treated securely and in accordance with this Privacy Policy, maintaining strict controls over data security and privacy protection during international data processing.
Your Data Rights & Deletion Requests
You have the right to access, correct, or request deletion of the Personal Data We have collected about You.
Our Applications allow You to manage, update, or delete certain personal information directly within Your Account Settings. You may also submit a formal data deletion request by contacting Us at info@mikmik.app.
Please note that We may retain certain information when required by legal obligations or lawful administrative necessity.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Personal Data is transferred and becomes subject to a different privacy policy.
Law Enforcement & Legal Compliance
Under specific circumstances, the Company may disclose Your Personal Data if required to do so by applicable laws or in response to valid legal requests by public authorities (such as a court order or government agency).
Security of Your Personal Data
The security of Your Personal Data is a top priority. We employ commercially reasonable technical and organizational safeguards to protect Your information. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure, and We cannot guarantee absolute security.
Children's Privacy
Our Services are not directed to individuals under the age of 16, and We do not knowingly collect Personal Information from children. If You believe Your child has provided Us with Personal Information, please contact Us at info@mikmik.app so We can promptly remove the information from Our servers.
Links to Other Websites
Our Service may contain links to third-party websites or services. If You click a third-party link, You will be directed to that site. We strongly advise You to review the privacy policy of every site You visit, as We have no control over third-party practices.
Changes to This Privacy Policy
We may update Our Privacy Policy periodically. We will notify You of material changes by posting the updated Privacy Policy on this page and updating the "Last updated" timestamp at the top of the document.
You are advised to review this Privacy Policy periodically for changes. Policy updates take effect when posted on this page.
Contact Us
If You have any questions, feedback, or data privacy requests regarding this Privacy Policy, You can contact Us:
By email: info@mikmik.app